All items are guaranteed to be brand new and should reach you in perfect condition.

We will only replace items that are defective, or sent in error.

This is subject to the buyer notifying us within five working days of receipt of the goods and giving a description of the damage / defect. Do not send items back without our permission.

You do however have the right to return items to us for any reason within thirty days, and we will refund you for the original amount debited. Items must be unused and unopened.

Report faulty items by email to shop@ntslive.co.uk and we will send you return instructions.